30-Day Satisfaction Guarantee

We want you and your pup to love Fido’s! That’s why every order is backed by our 30-Day Satisfaction Guarantee. If you’ve tried one of our products and your dog just isn’t a fan, no worries, opened and used items are still eligible for a full refund or replacement within 30 days of delivery. Just email us at info@fidosbonebroth.com and we’ll take care of you.

Returns & Exchanges

Changed your mind before opening your order? No problem! If your items are unopened and unused, you can return or exchange them within 30 days of delivery. Just email us at info@fidosbonebroth.com and we’ll take care of you.

Refunds

Once we receive and inspect your returned items, we’ll send you an email update. Approved refunds are issued to your original payment method within 7 business days.

Exchanges for Damaged or Defective Items

If your order arrives damaged or defective, we’re happy to replace it with the same product. If it’s out of stock, we’ll work with you to find a similar item of equal value. Please contact us within 5 business days of delivery to arrange an exchange.